Lifetime Care
We don't just install lifts.
We keep them moving.
From installation to everyday operation, HEXA provides structured maintenance, quick service support and long-term care to keep your elevator performing safely and reliably.
The HEXA Care Journey
Your elevator's journey doesn't end after installation.
A reliable elevator needs more than installation. It needs attention, monitoring, preventive maintenance and responsive service throughout its operating life.
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01
Install
Installation and commissioning.
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02
Protect
Structured maintenance and care.
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03
Monitor
Track service requirements and maintenance activity.
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04
Respond
Quick support when a problem occurs.
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05
Move
Keep your elevator performing reliably.
Smart Service Access
A problem with your lift? Just scan.
When an issue occurs, simply scan the service QR code provided with your elevator. The service request can be quickly raised so the appropriate HEXA service team can respond.
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Scan
Scan the HEXA service QR code.
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Report
Submit the service requirement.
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Respond
The appropriate HEXA service team is notified according to the actual HEXA service workflow.
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Resolve
Service support gets the elevator moving again.
Scan for service
QR Service Access
Service is just a scan away.
The service QR code provided with your elevator keeps the HEXA service channel within reach — no searching for contact details when something needs attention.
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Fast Access
Raise a service requirement without searching for contact details.
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Easy Request
Scan and submit the issue from your phone.
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Connected Support
Your request reaches the appropriate HEXA service channel.
Added Value
2 years of AMC care. Built into your journey.
When you install your elevator with HEXA, the care continues beyond installation with 2 years of Annual Maintenance Contract service, subject to the applicable HEXA terms and service agreement.
2Years
AMC after installation
- Installation
- Commissioning
- 2 Years AMC
- Ongoing Care
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Preventive Care
Regular maintenance helps identify potential issues before they become larger problems.
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Service Support
Access HEXA's service channels when support is required.
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Long-Term Performance
Keep the elevator maintained beyond the installation stage.
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Peace of Mind
A structured maintenance period gives building owners a clearer ownership experience.
Beyond Installation
An elevator is a long-term system.
An elevator operates every day, for years. Regular maintenance and structured service attention help keep that system in reliable condition — and help building owners understand what is happening with their equipment over time.
- Preventive inspection
- Component condition monitoring
- Safety checks
- Door operation checks
- Control system checks
- General elevator condition
- Service history
- Maintenance planning
Service In Your Hands
A smarter way to stay connected.
HEXA's service approach is designed to make maintenance and service interactions clearer, more organised and easier to manage.
Conceptual representation of the HEXA service flow: service request → service activity → maintenance → resolution.
- Service Request
- Service Activity
- Maintenance
- Resolution
Lifecycle Care
Care through the life of your elevator.
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Installation
Your elevator is installed and prepared for operation.
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Commissioning
The system is checked and handed over for use.
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2 Years AMC
Two years of Annual Maintenance Contract service after installation.
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Preventive Maintenance
Scheduled attention that helps identify issues early.
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Service Support
Access HEXA service channels whenever support is required.
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Modernisation
Upgrade and improvement options as the elevator ages.
Service Contact
Need service support?
Our team is ready to help with service requirements, maintenance enquiries and elevator support.