Predictable Costs
Fixed annual pricing avoids surprise repair bills and lets building budgets plan maintenance accurately.
01 / Annual Maintenance Contract
Covered all year round.
Predictable service. Dependable uptime.
HEXA Elevators offers structured Annual Maintenance Contracts (AMC) for residential, commercial, healthcare, industrial and institutional elevators in Chennai — combining scheduled preventive maintenance, priority breakdown response, genuine spares and complete documentation into a single, clearly defined annual agreement.
Annual Maintenance Contract
One agreement for the whole year.
01
Defined before signed
Every AMC is built around a clear scope — visit frequency, covered components, response commitments, spares policy and documentation. Nothing is left to interpretation once the contract begins.
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Preventive, not reactive
The purpose of an AMC is to prevent breakdowns, not simply to respond to them. Scheduled visits correct wear, alignment and drift before they become a stoppage — protecting uptime and extending equipment life.
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One partner, one contact
Maintenance, breakdown support, spares and documentation are managed under one agreement with one service team — so building managers are not coordinating multiple vendors for a single elevator.
An AMC turns maintenance from a task into a guarantee.
03 / Understanding the Contract
What is an Annual Maintenance Contract?
Scheduled visits
Priority response
Genuine spares
Safety checks
Documentation
Compliance
An Annual Maintenance Contract is a formal agreement between the building owner or manager and HEXA Elevators, under which HEXA provides scheduled maintenance, breakdown support and related services for the elevator across a defined twelve-month period.
The contract defines what will be done, how often, what response the building can expect and which parts and services are covered — creating a predictable relationship between the building and the service provider.
- Scheduled preventive maintenance visits
- Priority breakdown response
- Genuine and compatible spare parts
- Safety system testing & certification
- Documentation of every visit
- Compliance support for statutory inspections
- Wear monitoring & lifecycle advice
- Renewal planning based on condition
An AMC is not a one-time repair quotation. It is a service relationship — one that assumes responsibility for keeping the elevator running smoothly across the whole year, and provides the records to prove it.
04 / Why It Matters
An AMC decides the year ahead.
Elevators are the most heavily used mechanical systems in most buildings, and the ones passengers judge the building by. An AMC shifts maintenance from something the building has to remember, to something the service partner is responsible for — with defined scope, cost and outcomes.
Priority Response
Contract clients receive priority breakdown attendance — the building is not waiting behind non-contract service calls.
Uptime Protection
Scheduled preventive visits reduce unexpected stoppages and protect the building's daily movement.
Safety Compliance
Documented testing of brakes, doors, interlocks and safety circuits supports statutory inspection and audit requirements.
Genuine Spares
Correct and compatible parts are used throughout the contract, protecting the system from mismatched or untraceable replacements.
Longer Equipment Life
Consistent preventive care and timely replacements extend the working life of the elevator well beyond its nominal service period.
05 / Transformation
From ad-hoc service to a covered year.
Ad-hoc · Unpredictable
Covered · Predictable
Covered from day one.
07 / How the Contract Works
From first enquiry to renewal.
Every AMC follows a structured process designed to make the coverage clear, the pricing predictable and the service measurable from the first day of the contract.
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01
Enquiry
Share building details, elevator type, age, current service status and any known concerns.
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02
System Audit
Full inspection of the elevator to establish condition, risks and workload for the coming year.
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03
Scope Definition
Coverage, visit frequency, spares policy and response times defined in writing before signing.
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04
Quotation & Agreement
Transparent annual pricing with clear inclusions and exclusions, then contract execution.
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05
Onboarding
Baseline corrections carried out, contact details registered and visit calendar activated.
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06
Scheduled Visits
Preventive visits carried out on the agreed schedule, with consistent scope every time.
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Priority Support
Breakdown calls attended within the contracted response window, using genuine spares.
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Annual Review & Renewal
Year-end condition review, documentation summary and renewal proposal based on actual findings.
09 / Where We Offer AMC
One contract. Different buildings.
Different buildings have different uptime demands, traffic patterns and compliance requirements. HEXA AMC scopes are planned around the building, its users and how critical the elevator is to daily operations.
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Residential Elevators
Quiet, low-disruption AMC for apartments, villas and gated communities.
Commercial Elevators
AMC built around business hours, passenger traffic and building reputation.
Healthcare Elevators
High-frequency AMC with priority response for patient, stretcher and bed lifts.
Hospitality
Discreet, finish-sensitive AMC for hotels, resorts and premium spaces.
Industrial Elevators
Heavy-duty AMC for goods lifts, loading elevators and demanding environments.
Institutional
Dependable AMC for schools, campuses, hostels and institutional buildings.
11 / Response & Support
When something happens, the contract responds.
Breakdowns happen. The value of an AMC is measured in how quickly — and how completely — the service partner responds. Contracted buildings receive defined response windows, priority scheduling and a known point of contact.
- Contracted response window for breakdown calls
- Priority scheduling ahead of non-contract service requests
- Guidance for safely managing trapped passengers
- Contracted pricing on spares and repairs
- Complete testing after every breakdown repair
- Written report after each attended call
- Coordination with building staff and security
- Escalation path for critical buildings
Response terms are agreed in the contract, so the building knows what to expect — not just what might be available. That predictability is one of the core reasons buildings choose an AMC over ad-hoc service.
12 / Why HEXA
Built around the complete contract.
HEXA combines inspection, engineering coordination and service support into a single agreement — so buildings get one partner responsible for keeping the elevator running, not a chain of separate vendors.
01
Clarity
Transparent Scope
Every AMC defines inclusions, exclusions, visit frequency and response terms before the contract is signed — no ambiguity once the year begins.
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Consistency
Consistent Service
Every scheduled visit follows the same defined checklist — so performance is measurable across the year, not left to individual visits.
03
Responsibility
One Point of Accountability
Maintenance, breakdown response, spares and documentation all sit with HEXA under one contract — one number to call, one team to coordinate.
04
Lifecycle
Lifecycle Thinking
AMC clients benefit from continuous condition records — informing repair, modernisation and renewal decisions across the full elevator lifecycle.
13 / Frequently Asked Questions
Questions about Annual Maintenance Contracts.
What is an Annual Maintenance Contract (AMC)?
An AMC is a formal agreement between the building and HEXA Elevators covering scheduled preventive maintenance, priority breakdown response, spares (depending on tier) and documentation for one year. It defines scope, visit frequency and response terms in advance.
What does an AMC cover?
Coverage depends on the tier chosen, but typically includes scheduled preventive visits, cleaning, lubrication, adjustment, safety system testing, priority breakdown response, documentation and access to genuine spares at contracted rates.
What documentation is provided under an AMC?
Every visit produces a written report covering condition found, work performed, parts used and recommendations. These records build a complete service history for the elevator and support statutory inspections and safety audits.
Can the AMC be customised for our building?
Yes. Where standard tiers do not fit, the scope is customised — including visit frequency, response windows, spares policy, reporting format and coverage for specific systems. This is defined after the system audit.
What happens at the end of the AMC period?
Near the end of the contract, we carry out an annual condition review — summarising the year's service, component wear trends and remaining equipment life — and propose a renewal scope based on actual findings, not assumption.
How can I request an AMC quotation?
Contact us with your building details, elevator type, age, number of floors and current service status. We will arrange a system audit and provide a quotation with clear scope, inclusions and pricing.
Cover the year ahead
Ready to put your elevator under contract?
Whether you manage a single lift in a residential building or a portfolio of elevators across multiple sites, HEXA can structure an AMC that matches the building's needs, budget and compliance requirements.